1 Message
more so just a chat issue matter rateing don't work after you end chat after talking too a rep ;)
more so when you click end chat i noticed it doeisnt pop up leaving a rateing any more for the rep. i always leave a good one when a rep solved my issue but tonight i noticed it just doeisnt work even the 2nd time i contacted another rep they told me just leave the last rep name and do a rateing. nope didn't work.
But anyways the rep i want to give a rateing for was SURAJ solved my issue by giving the 10$ credit that i wasint getting for months auto for auto pay always had too contact a rep once a month.
wanted too give the rep 10 stars ;)
Just wanted too report this and hopefully the rep gets the rateing ;)
thank you :)
XfinityMonica
Official Employee
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22 Messages
3 months ago
Thank you for taking the time to send feedback on your interaction. Recognizing our teammates is our favorite thing to do! We've shared your feedback with Suraj and their leaders! Thank you for choosing Xfinity!
Monica - Comcast Philadelphia
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