Missing Credits

Hello, I was supposed to receive $21.28 in credits for a movie rental that I purchased but was only available to play in Spanish.

However, I only received $12.00 in credits.

I would appreciate it if you could review this and apply the remaining $9.28 to my account. Since I was unable to properly enjoy the movie I paid for due to the language issue, I believe a full credit is appropriate.

Thank you for your assistance. I look forward to getting this resolved.

I do have the screenshots if necessary!