Visitor
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1 Message
Lost Phone in warehouse
Hello- I recently ordered a new phone replacement through Xfinity mobile- the phone had the wrong shipping address and got sent back to warehouse. It has been sitting in the warehouse without being scanned back in for 3 weeks now and I am not able to get a new phone beacause that specific one is already assigned to my EISM number. What can I do to get this overrided and get a new phone- I have spent hours on line, on the phone and at the store without any luck.
XfinityAlfonso
Official Employee
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2.6K Messages
17 hours ago
Hello user_wxa0kj thanks so much for taking time out of your day and reaching out here via our Xfinity Forums! This sounds like a frustrating experience, and since this is regarding shipping of Xfinity Mobile equipment, we'd like to take a closed look for you and provide solutions for your replacement device.
Please send a direct message by clicking "Direct Message" in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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