log complaint

 i am very frustrated that being a long time Xfinity customer, i am unable to get my bill down to a reasonable amount.  With the way things are going, i am not able to afford $260/month for Internet and Cable.   If you are able to offer $50 a month to new customers, why can't existing customer be able to get good value service.   I work from home and need fast reliable internet, i have always been a very loyal customer and told others how good xfinity service is.  However, not i am thinking of leaving and looking into other options.  I explained my situation to your representative on the phone and the best he could off me is $186.70 per month, which didn't lower my internet but raised it from $120 to $140 a month and gave me the basic cable at $39.00.  What type of deal is that, i told him i wanted to keep the sports package, local and the channels i enjoy now.  He completely ignored what i said.

I am looking to lower my bill to $140-165 per month with taxes and all equipment, i need 1gb internet/unlimited and the cable i am currently getting.  That is not to much to ask, when you offer new clients $50/month for 5 years and your loyalty customers are still paying $120-140 /month for internet.  That is outrageous. 

The other lady prior told me the only way to get that deal is to cancel my current subscription and sign up as a new customer, loosing all the movies i bought over the years and my platinum status, starting from scratch. Another interesting perspective for a 20+ years loyalty customer.

Feel free to contact me to discuss what promotions you can offer.