Visitor

 • 

1 Message

Saturday, July 19th, 2025

I want to send a thank you to the customer service agent

But the survey didn't come through. Can I do this somehow?

Oldest First
Selected Oldest First

Expert

 • 

32K Messages

4 days ago

@user_vdvj1i 

But the survey didn't come through. Can I do this somehow?

If it's a positive review you can do that right here.

Official Employee

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44 Messages

2 days ago

Hi there! Thank you for taking the time to share this experience with us. I would love to make sure our teammate is recognized. Would you mind sending me a direct message with either your address or account number, as well as your compliment? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership.

 

Thank you!

Monica

To send a direct message, please follow the instructions below:

 

Sign In (if necessary)

Click the 'Direct Message' icon in the top right-hand corner

Click the 'New Message' icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press 'Enter' to send your message

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