I need to reach Mayuri's supervisor!!!

Mayuri was exceptional. Not “good.” Not “helpful.” Exceptional. I came into this chat after dealing with a serious service issue for months while paying for a 2 Gbps plan and getting nowhere near the speeds I’m supposed to be receiving, including upload speeds that directly affect my work. She did not treat this like just another ticket number. She treated it like an actual problem that mattered, and that immediately set her apart.

From the start, Mayuri was professional, patient, sharp, and fully engaged. She listened carefully, understood the impact the issue was having, responded with real urgency, and kept moving the conversation forward. She walked through the troubleshooting clearly, sent signals, pushed boot files, stayed on the line through reboots and retesting, documented everything properly, and then got a technician appointment scheduled around my work constraints. At no point did she make the process harder, slower, or more frustrating than it already was.

What makes her stand out is that she did what so many support people fail to do: she made me feel like I was dealing with someone competent, accountable, and invested in the outcome. That is rare. Very rare. She brought more composure, more professionalism, and more actual customer care to this interaction than many people bring to management roles.

Quite honestly, if this is the level Mayuri operates at consistently, Xfinity should not just be happy she works there. They should be promoting her. She is exactly the kind of person who should be leading a team, training other agents, and setting the standard for that entire call center. If more representatives handled customers the way she did, the company’s reputation would be dramatically better. Mayuri did not just handle the chat well. She outclassed the system around her.
I have the transcript if someone that can actually get this to her supervisors wants to reach out.