1 Message
How Do I give Customer Service Satisfaction Feedback
I was transferred around to 3 different agents before getting passed to Dipesh and he was amazing. He solved issues I have had with my Xfinity account for 2.5 years and spent an hour with me solving it. This will save me so much time in the future. I had spoken to so many agents over the past few years too, he was the first person that knew exactly how to handle the problem. Couldn't be happier I'm with Xfinity now after that.
XfinityTony
Official Employee
•
968 Messages
3 months ago
Hello, @user_nm013h! Thank you for telling us about your experience! We would love to collect your thoughts and make sure they get back to Dipesh. Please, send a DM to Xfinity Support with your full name and address. Thank you!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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