Visitor
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1 Message
Great live agent Vedant
Got new gateway that was not connecting at times spoke to live agent Vedant who went beyond my expectations and was nicest person in customer service I've spoke too. I was going to submit feedback and give a 10 at end of chat but something closed it before I could. So I'm giving Vedant an 11 out of 10 for her help and kindness. Hopefully you will pass this on to her.
XfinityMonica
Official Employee
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126 Messages
4 days ago
Thank you for taking the time to share this experience with us. I would love to make sure Vedant is recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership.
Thank you.
Monica
To send a direct message, please follow the instructions below:
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Click the 'Direct Message' icon in the top right-hand corner
Click the 'New Message' icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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