Visitor
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1 Message
Great Customer Service JULES
Want someone to know what great customer service we received from JULES on 8/7/2025 at 11:30a.m. After 4 previous attempts to have our voicemail account pin reset over 2 and a half months Jules was able to help us in less than 2 minutes. She was patient and actually listened to our problem and treat us a people and not part of a flow chart.
XfinityThomasB
Official Employee
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2.2K Messages
2 days ago
user_f8e709 Hello! Happy to hear about this experience with Jules. To ensure we can get the feedback to the right group, I was hoping we can hop into a private message to gather a bit of information. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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EG
Expert
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112.4K Messages
2 days ago
Post moved here to the Xfinity Compliments section.
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