Great customer service experience

Kai from Davao Region/Davao City(?), Philippines helped me with almost an hour long conversation of technical support. Stayed patient with me throughout the whole process and was very good at explaining things. Unfortunately I was not able to leave a review after the phone call so I hope this reaches her. I don't normally get good experiences dealing with customer support so when I do it means a lot. 

Phone call

7:28PM - 8:16PM (US Mountain Standard Time) / 19:28 - 20:16 (US MST)