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Friday, April 10th, 2026 5:58 PM

Give thanks.

During my cancellation and return, I was given excellent and above-average customer service by sales consultant James [Edited: "Personal Information"]. Thank you once again!! 

This was at the chambersburg Pa store. 

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Official Employee

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4.8K Messages

6 hours ago

Hi user_7hxmx5! We appreciate you taking the time to visit our Xfinity Forum and share this feedback. I'm delighted to hear about the excellent support you received and would love to get this feedback to James. Please send us a Direct Message so we can gather some more information. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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