Visitor
•
1 Message
Five Star Assistance
At 80 years old compounded with memory issues, losing à phone is extremely traumatic. In panic mode we deactivated our phone and the telephone number. Representative Angel spent over 4 hours patiently guiding us through the procedure to reactivate and purchase a new phone. Many times she had to repeat instructions and reassure us that a positive outcome was in sight.
Truly Angel lived up to her name and I say she had the patience of Job I hope Xfinity acknowledges what a valuable employee they have.
XfinityAlfonso
Official Employee
•
2.7K Messages
5 hours ago
Thank you for taking the time to share this experience with us. I would love to make sure Angel is properly recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership.
Thank you,
Alfonso
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
0
0