Visitor
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1 Message
Feedback that never came.
Hello,
I was using the Xfinity app and a live representative helped me sort out an issue I had. However, after the chat ended the feedback survey never appeared and I wanted to make sure the feedback gets to the person. How do I go about doing that? I don;t want them to think I didn't appreciate their help.
XfinityAlfonso
Official Employee
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2.6K Messages
2 hours ago
Hello user_n8tbwn thanks so much for taking the time to reach out and inquiring how to best leave a compliment!
It’s easy to submit kudos or a thank you about one of our products and features or one of our employees. Email us at thx@comcast.com with as many details as you can, including:
- Interaction details, including date/times.
- Account information( full name and full address are sufficient, but 16-digit account# is also helpful)
- Employee’s name (if you have it).
- Why you want to recognize this employee.
- What products/features you love and why.
**Note: This email can’t help with billing or service issues.
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