Visitor
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1 Message
Excellent customer service - Shekar
Just wanted to recognize Shekar (Xfinity chat agent) who delivered outstanding customer service to me today. I had returned a rental modem and wanted to see this reflected in my bill statement. He not only got that done but also clarified my current plan, its terms, and expiration. He also had the patience to explain alternative plans to meet my needs at lower cost. I’m very grateful for his help!
Julie
XfinityAmira
Official Employee
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4.9K Messages
9 hours ago
Hi @Jch28, Thank you for sharing your positive experience with Shekar!
Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Shekar and their leadership. We always want you to have the best experience possible. Thank you for being an Xfinity member.
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