Excellent customer service - Shekar

Just wanted to recognize Shekar (Xfinity chat agent) who delivered outstanding customer service to me today. I had returned a rental modem and wanted to see this reflected in my bill statement. He not only got that done but also clarified my current plan, its terms, and expiration. He also had the patience to explain alternative plans to meet my needs at lower cost. I’m very grateful for his help!

Julie

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XfinityAmira

Official Employee

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4.9K Messages

19 days ago

Hi @Jch28, Thank you for sharing your positive experience with Shekar!

Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Shekar and their leadership. We always want you to have the best experience possible. Thank you for being an Xfinity member.

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U

user_ot2ufj

Visitor

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1 Message

15 days ago

I appreciate the service that MAtt gave me on 6-18. HE was empathetic,knowledgeable and very personable.

iT was a pleasure to talk to him

I wil give a 10

1

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XfinityAlfonso

Official Employee

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2.7K Messages

Hello user_ot2ufj, thank you for taking the time to share this experience with us. I would love to make sure Matt is recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership.

Thank you.

Alfonso

To send a direct message, please follow the instructions below:

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Click the 'New Message' icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press 'Enter' to send your message

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13 days ago

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Xfinity Compliments

Jch28

Excellent customer service - Shekar

XfinityAmira

user_ot2ufj

XfinityAlfonso

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