Excellent customer service - Shekar

Just wanted to recognize Shekar (Xfinity chat agent) who delivered outstanding customer service to me today. I had returned a rental modem and wanted to see this reflected in my bill statement. He not only got that done but also clarified my current plan, its terms, and expiration. He also had the patience to explain alternative plans to meet my needs at lower cost. I’m very grateful for his help! 

Julie