Equipment Return Hassle

Recently i canceled my wifi plan with Xfinity and the equipment return process has been nothing short of irritating. I’m a commercial driver who’s over the road at this time and couldn’t get the modem returned beforehand. So, my first attempt was to the store closest to my address on file and those [Edited: "Inappropriate Language"] said they couldn’t do it the system was down in a McDonald’s milkshake machine voice. Unsuccessful I had to rely on my family to do it since I’m out of town and same result, different store. Either the system is terrible or everyone’s lying but either way I had to get this thing back before I lose my mind with the calls. Today i spoke with a wonderful soul Ms. Nor! She was awesome like five stars! She walked me through the process patiently and when we hit the same wall she just removed the item from my account altogether and told me to return in 24hrs and everything would be taking care of! Highly recommend this person for achievement, she was really kind and patient with my and my frustrations. May more ppl be as helpful.