Visitor
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1 Message
Eddy
My Internet cable was cut and Xfinity sent me Eddy to fix it and Eddy did an amazing job and had amazing customer service skills. I cannot thank him enough because Internet in my household is such a needed and everyday thing.
XfinityRay
Official Employee
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3.7K Messages
11 hours ago
Hi, @user_am3k2! Thank you for taking some time out of your day to share your feedback about Eddy. We are happy that your service is back up and running now! I know it is tough when the internet is offline. We and are happy to share this so he is recognized for his hard work. I need to gather a few details so we locate the correct technician.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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