Visitor
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1 Message
Does anyone work at this company?
I have had nothing but issues with internet and mobile phone service since I came to this company in February. Customer service is non-non-existent. They do not solve any issues. They offer and make you pay for services you cannot use. They are awful.
XfinityCarolyn
Official Employee
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444 Messages
2 hours ago
@user_vo111q I understand your frustration, and I'm sorry to hear you've had such a difficult experience with your internet and mobile services since joining us. This is certainly not the experience we want for our customers. We'd appreciate the opportunity to review your concerns. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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