Visitor
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2 Messages
Customer service
Chatting with an agent does not really help they’re not here to help. They wanted me to lie about the survey so they could give me a $100 credit. I’ve been with Xfinity for over 10 years as a Diamond member and they cannot help me with fixing my TV DVR box. With a DVR box that is 10 years old. I would think they could help you out. It's really not that hard.
XfinityAbby
Official Employee
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577 Messages
2 hours ago
Hello @user_tiqzuy, I would be happy to ship a new DVR box to you if you would like to have one shipped to you. I can also dive deeper in to the account to see what may be happening.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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