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Saturday, August 17th, 2024 6:26 PM

Customer service

Hello, after working with an agent to get my WiFi up and running again my call failed and I just wanted to take the chance to thank her for her help! Xfinity may use my information to reach out to her and thank her for helping me and I’m sorry I did not get to thank her on the phone. 

Official Employee

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2.9K Messages

4 months ago

@user_m949g7 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm thrilled to hear that you had such a great experience! We'd love to make sure your feedback gets to the right person, please send us a DM with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

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