Visitor
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1 Message
Customer Service Praise
I had the most positive & impactful customer service experience this afternoon. You will have to forgive me but, I think the Woman's name was Cat? Or Katie? I truly apologize, but I do remember that she was working from Indiana!
I received my Wi-fi upcoming statement as usual to my email & found that my "loyalty-rewards term" had expired; I called Xfinity today to cancel my plan.
This Woman was So Helpful, Patient and Knowledgable in all areas! She really went above & beyond & saved this Customer account for Xfinity.
I am So So Grateful for the Considerate, Knowledgable & Professional Service that I got today, I am very happy!!
Thank you 💖
XfinityAlfonso
Official Employee
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2.7K Messages
9 days ago
Hello Ill_usa.Ca, thanks so much for taking the time out of your day to let us know about your recent experience!
It’s easy to submit kudos or a thank you about one of our products and features or one of our employees. Email us at thx@comcast.com with as many details as you can, including:
Note: This email can’t help with billing or service issues.
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2sum2
Visitor
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1 Message
1 day ago
Just a note to express my sincere thanks and appreciation to Matt [Edited: "Personal Information"], ID [Edited: "Personal Information"], for his expediting the return of our service on July 7, 2026 in Venice Fl
He was both professional and accommodating, and demonstrated an exemplary command of his position as employee with Comcast. Many thanks, Harry [Edited: "Personal Information"], Venice, Fl
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