Customer Service Praise

I had the most positive & impactful customer service experience this afternoon. You will have to forgive me but, I think the Woman's name was Cat? Or Katie? I truly apologize, but I do remember that she was working from Indiana!

I received my Wi-fi upcoming statement as usual to my email & found that my "loyalty-rewards term" had expired; I called Xfinity today to cancel my plan.

This Woman was So Helpful, Patient and Knowledgable in all areas! She really went above & beyond & saved this Customer account for Xfinity.

I am So So Grateful for the Considerate, Knowledgable & Professional Service that I got today, I am very happy!!

Thank you 💖

Responses

Oldest First

Selected Oldest First

XfinityAlfonso

Official Employee

•

2.7K Messages

8 hours ago

Hello Ill_usa.Ca, thanks so much for taking the time out of your day to let us know about your recent experience!

It’s easy to submit kudos or a thank you about one of our products and features or one of our employees. Email us at thx@comcast.com with as many details as you can, including:

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Ill_usa.Ca

Customer Service Praise

XfinityAlfonso

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