Visitor
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1 Message
Customer Service Praise
I had the most positive & impactful customer service experience this afternoon. You will have to forgive me but, I think the Woman's name was Cat? Or Katie? I truly apologize, but I do remember that she was working from Indiana!
I received my Wi-fi upcoming statement as usual to my email & found that my "loyalty-rewards term" had expired; I called Xfinity today to cancel my plan.
This Woman was So Helpful, Patient and Knowledgable in all areas! She really went above & beyond & saved this Customer account for Xfinity.
I am So So Grateful for the Considerate, Knowledgable & Professional Service that I got today, I am very happy!!
Thank you 💖
XfinityAlfonso
Official Employee
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2.8K Messages
2 months ago
Hello Ill_usa.Ca, thanks so much for taking the time out of your day to let us know about your recent experience!
It’s easy to submit kudos or a thank you about one of our products and features or one of our employees. Email us at thx@comcast.com with as many details as you can, including:
Note: This email can’t help with billing or service issues.
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2sum2
Visitor
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1 Message
2 months ago
Just a note to express my sincere thanks and appreciation to Matt [Edited: "Personal Information"], ID [Edited: "Personal Information"], for his expediting the return of our service on July 7, 2026 in Venice Fl
He was both professional and accommodating, and demonstrated an exemplary command of his position as employee with Comcast. Many thanks, Harry [Edited: "Personal Information"], Venice, Fl
(edited)
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obie2007
Visitor
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1 Message
9 days ago
I just had a wonderful experience with Lamar regarding my account. He was genuinely doing everything that he could to resolve an issue that I had and he succeeded
really a great guy and exemplary customer service
thank you Lamar
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user_cf1vp7
Visitor
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1 Message
2 hours ago
I like to take the time and Thank Lauren in customer service. Lauren was so helpful in getting a problem fixed. Our HOA switched to another service & I decided to stay with Xfinity since they have great response to issues & service. Lauren went way above as a representative for Xfinity. Lauren not only called me yesterday to work this out she also called back this morning and worked out our service issue. In this day and age to have an employee like Lauren that cares for the work she does is truly unusual to go above & beyond and caring to take care of a customer. Thank You Lauren we appreciate it!!!!
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