1 Message
Customer Service Agent David
Didn't receive a survey, but I just spoke to David on the phone (around 9pm, Friday 5/24) and he was very kind and helpful! Thank you!
1 Message
Didn't receive a survey, but I just spoke to David on the phone (around 9pm, Friday 5/24) and he was very kind and helpful! Thank you!
XfinityMadinah
Official Employee
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102 Messages
1 month ago
Hi There
We love that you had a great experience! Recognizing our teammates is our favorite thing to do. Can you please send us a DM with your name and address, so we can get more information to make sure David receives your compliment?
-Madinah Comcast Philadelphia
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EG
Expert
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104.4K Messages
1 month ago
@user_b1bxyb
Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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