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Monday, May 13th, 2024 1:25 AM

Closed

Customer Agent Ralph

We didn't get a chance to be sent the survey after the call, but Customer Agent Ralph was a huge help for us today, answering a bunch of our questions and being able to reset my grandmother's wifi password since we weren't able to connect. If this somehow gets back to him, a big thank you!

Official Employee

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119 Messages

6 months ago

Dear Emery
Thank you for sharing your positive experience with Ralph.
Recognizing our employees with special shoutouts is our favorite thing to do. We've shared your compliment with Ralph and their leadership. 
We always want you to have the best experience possible. Thank you for being an Xfinity customer. 
Kind Regards,  
Madinah Xfinity Philadelphia 

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