Compliment

Here is a compliment for Ms. Latishia MW.  She gave me the best customer service I can remember, ever.  I was having trouble getting my new address to be recognized by Comcast.  My address would not register.  That's because I live in a building with a "bulk contract."  Of course I had no idea of that.  I called and called, with no luck.  I couldn't register so I couldn't get my wifi set up.  Finally, somebody in the management office of my building told me to try a different Comcast number and find somebody who knew about "bulk contracts."  I did that and Ms. Latishia answered the call. First, she said she could help me because she knew what "bulk contract" meant.  Then she had to figure out--and this was the hard part--that there was a certain format for my apartment number.  My apartment is 9B26.  That format did not work.  She figured out that it needed to be 09 B26.  I would never have figured that out. The delightful part of it is that through the conversation, she was upbeat and cheerful, enjoying every minute as she figured it out.  Lately I have had plenty of unhelpful and annoying experiences, especially with AI agents.  It was a breath of fresh air to work with such a nice and friendly person. Xfinity ought to consider having Ms. Latishia train other human agents. It would probably bring in more customers.