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Cyna
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1 Message

Thursday, February 22nd, 2024 9:21 PM

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Compliment

I have been having issues with my internet for awhile and I finally got through to a tech support agent named Omar I believe, I know hes from Chicago. He went above and beyond to help me and finally understood what had to be done. His customer service skills are over the top, sadly my phone died and we got disconnected but I just wanted to say thank you! He is a great employee!

Question

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Updated 

10 months ago

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XfinityMadinah

Official Employee

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119 Messages

10 months ago

Hi There 
We love that you had a great experience! Recognizing our teammates is our favorite thing to do. Can you please send us a DM with your name and address, so we can get more information to make sure Omar receives your compliment? 
-Madinah Comcast Philadelphia

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Expert

 • 

31K Messages

10 months ago

@Cyna 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

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