Compliment - service outage

I have been a customer for 20+ years and I'm ready to drop your services over this last experience. On Friday evening, Aug. 21, 2026, I came home to find my service line laying across my driveway. Jumped on the phone with automated assistant and got a service call scheduled for Saturday the 22nd after some gnashing of teeth for scheduled window of 8AM to 8PM. I touched based around noon on Saturday to make sure everything was going to plan. Automated assistant assured me someone would be by before 8PM. At 8:15PM, I reached out as no one had shown up. Finaly got a person on the chat, offered apologies, a $20 dollar credit and reschedule the appointment for Sunday the 23rd. Again, checked early afternoon and was assured everything was fine. At 8:15PM, reached out yet again and appointment rescheduled for Monday 8AM to 8PM. This is awful customer service.  I have searched far and wide for a local contact which apparently does not exist.

For a service that I paid approximately $5000 annually I expect better. When the service is working it is world class but if anything goes wrong the warts start to show. This the 3 time this year I have had problems like this and I at my wits end. I am explore my options for other services.

Patrick