Visitor
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1 Message
Best customer service I have EVER had!!
I wish I had gotten the gentleman’s name, but let me tell you — it takes an awesome person for me to leave such a great review. I called Monday, September 15, 2025, at 5:42pm, and he literally just helped us set up a technician appointment, but he was so great!! Whoever he was, he definitely deserves a raise! 10/10
XfinityThomasA
Official Employee
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2.8K Messages
3 days ago
Hello! user_clzxlk Thank you so much for sharing your positive experience — that’s truly wonderful to hear. I’d be happy to take a closer look at your account and make sure your feedback reaches the right team for recognition. Your input means a lot, and we appreciate you taking the time to share it with us.
If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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113.4K Messages
2 days ago
Post moved here to the Xfinity Compliments section.
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