Visitor
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1 Message
Awesome Technician
The technician that came by today not only helped us connect to our equipment, he even went and replaced the outside box case. My roommate and I were very happy and satisfied with the service he provided. He was awesome.
XfinityRay
Official Employee
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4.3K Messages
4 hours ago
Hi, @user_6supr0! Such fantastic news to hear! We appreciate you sharing it! We would like to ensure your technician is recognized for their hard work so need to gather some details from your visit. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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