Amazing experience with Customer Service Rep. Yonna

I just got off the phone with one of Xfinity’s customer service representatives, Yonna, and I truly can’t say enough good things about her. She said she was from Egypt, and not only did she help me and did an amazing job, but she made the whole experience actually enjoyable.

While we waited on the system, she didn’t just put me on hold — instead, we had a real, human conversation. We talked about our days, learning new languages, traveling, shows we watch( including the new season of Stranger Things!), and even about my cats! She was so sweet, kind, and positive — honestly the type of person I’d be friends with in real life.

It was hands-down the best customer service call I’ve ever had — not just with Xfinity, but anywhere. She turned what I expected to be a chore into something that made my whole day better. Please make sure she gets recognized for the amazing job she does. People like her make all the difference. 💛