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Visitor

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2 Messages

Wed, Nov 23, 2022 4:32 PM

Xfinity ROKU APP not showing all the channels

ROKU APP not showing all the channels.  I am only getting about 7 channels.  Have restarted app, modem, and checked to be sure there were no local Xfinity issues listed on the website; nothing working.  This is on all my TVs.  No other ROKU APPs are affected, and all TVs are working properly otherwise.  I saw other posts regarding the same issue, but no solutions shown to work.  Please advise of what the issue is and how long to anticipate it be fixed.  Thank you.

Visitor

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2 Messages

2 days ago

Same here. Reloaded, no update,restarted 

Visitor

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1 Message

2 days ago

same issue - Roku, XFinity App - not loading Live channels 11/24 1pm

New Poster

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5 Messages

2 days ago

Same issue.  Was working about 3 hours ago.  Now only local sports channels.  Not local channels.  And nothing else.

Visitor

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4 Messages

2 days ago

Same here not working right. 

Visitor

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4 Messages

2 days ago

Just noticed same channels missing on iPhone app and roku. 

Visitor

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1 Message

1 day ago

Me too…it was on and then after the game we couldn’t get other channels…..

Visitor

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2 Messages

1 day ago

Xfinity app using Roku has only 7 channels.  This started sometime yesterday (Thanksgiving!) 11/24/2022.  Checked on 2nd ROKU this morning and not working on this one either.  I've done the usual - restarted Roku, rebooted router, removed & readded Xfinity app - no difference.  Anyone found a solution.  This is really unacceptable. 

Official Employee

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430 Messages

20 hours ago

@user_a0b40a Hello and good morning, and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear that you are also experiencing these issues with some or most of your channels not showing up on the Roku App. That would definitely be frustrating, and I would be more than happy to assist in any way I can in getting this resolved. To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

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1 Message

20 hours ago

Same on all my roku. Xfininty having issues 

Visitor

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2 Messages

15 hours ago

Well, now the streaming app on iPad is also all messed up.  That happened about 3 hours ago.  I guess this means they've done something but 90% of channels are listed as TVGO.  Ridiculous. 

Visitor

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1 Message

15 hours ago

Cleared data on my fire stick and that solved the problem but iPhone and iPad still showing only Togo channels 

Visitor

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2 Messages

@user_a084c3​ 

I tried that, removed and reinstalled. No luck.

Visitor

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4 Messages

15 hours ago

All channels are back both on Roku and IPad. 

Visitor

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2 Messages

10 hours ago

Channels aren't showing on any device with Stream. Over 24 hours here now. Its ridiculous they can't at least post updates on the app when we login.

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