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user_a0b40a
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Visitor

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2 Messages

Wednesday, November 23rd, 2022 4:32 PM

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Xfinity ROKU APP not showing all the channels

ROKU APP not showing all the channels.  I am only getting about 7 channels.  Have restarted app, modem, and checked to be sure there were no local Xfinity issues listed on the website; nothing working.  This is on all my TVs.  No other ROKU APPs are affected, and all TVs are working properly otherwise.  I saw other posts regarding the same issue, but no solutions shown to work.  Please advise of what the issue is and how long to anticipate it be fixed.  Thank you.

Question

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Updated 

2 years ago

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13

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user_350978

Visitor

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2 Messages

2 years ago

Same here. Reloaded, no update,restarted 

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user_058485

Visitor

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1 Message

2 years ago

same issue - Roku, XFinity App - not loading Live channels 11/24 1pm

1

CCJennifer

Problem Solver

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743 Messages

Hello @user_058485! We hate to hear you're having trouble. Our fix teams are engaged and working on this. In some cases, remote troubleshooting from our end may resolve the issue sooner. Could you please send our team a direct message with your full name and full address?

 

 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

I no longer work for Comcast.

2 years ago

0

madUser_123456

New Poster

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5 Messages

2 years ago

Same issue.  Was working about 3 hours ago.  Now only local sports channels.  Not local channels.  And nothing else.

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user_7db6dc

Visitor

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4 Messages

2 years ago

Same here not working right. 

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user_7db6dc

Visitor

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4 Messages

2 years ago

Just noticed same channels missing on iPhone app and roku. 

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user_cd71aa

Visitor

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1 Message

2 years ago

Me too…it was on and then after the game we couldn’t get other channels…..

1

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CCDaniel

Problem Solver

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606 Messages

 

@user_cd71aa I'm sorry to hear that you're haivng isues with the stream app. Can you send us a direct message.

 

To send a direct message:

 

Click "Sign In" if necessary

 

• Click the "Direct messaging" icon near the top right of the page

 

• Click the "New message" (pencil and paper) icon

 

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

• Type your message in the text area near the bottom of the window

 

• Press Enter to send it

 

 

I no longer work for Comcast.

2 years ago

0

pboesen

Visitor

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2 Messages

2 years ago

Xfinity app using Roku has only 7 channels.  This started sometime yesterday (Thanksgiving!) 11/24/2022.  Checked on 2nd ROKU this morning and not working on this one either.  I've done the usual - restarted Roku, rebooted router, removed & readded Xfinity app - no difference.  Anyone found a solution.  This is really unacceptable. 

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CCChristopher

Problem Solver

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577 Messages

2 years ago

@user_a0b40a Hello and good morning, and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear that you are also experiencing these issues with some or most of your channels not showing up on the Roku App. That would definitely be frustrating, and I would be more than happy to assist in any way I can in getting this resolved. To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_85fd40

Visitor

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1 Message

2 years ago

Same on all my roku. Xfininty having issues 

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XfinityEricB

Official Employee

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2.2K Messages

Hello @user_85fd40, and thank you for reaching out about the streaming issue on your Roku. If you are still having the issue I would be happy to help!

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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pboesen

Visitor

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2 Messages

2 years ago

Well, now the streaming app on iPad is also all messed up.  That happened about 3 hours ago.  I guess this means they've done something but 90% of channels are listed as TVGO.  Ridiculous. 

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user_a084c3

Visitor

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1 Message

2 years ago

Cleared data on my fire stick and that solved the problem but iPhone and iPad still showing only Togo channels 

3

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user_ca2388

Visitor

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2 Messages

@user_a084c3​ 

I tried that, removed and reinstalled. No luck.

2 years ago

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XfinityRay

Official Employee

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2.8K Messages

Hello, @user_a084c3 and thread. I am glad the issue is resolved when you use the app on the Firestick. This is an issue that our Engineers have been working on. For some, it is fixed already. For those that the issue persists, we have had some success by sending out an Entitlement signal. Please let us know if the issue is still happening or not. If it is, we will get a signal sent over. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityJosephA

Official Employee

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1.7K Messages

@user_ca2388, channels are working in the Xfinity stream app for many customers. Are you able to let us know if your channels are working? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_7db6dc

Visitor

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4 Messages

2 years ago

All channels are back both on Roku and IPad. 

1

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CCChristopher

Problem Solver

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577 Messages

@user_7db6dc Thank you for confirming all the channels are working again, that is great to hear! Please let us know if you have any other issues, or if there is anything else we can assist you with! We are here 24/7 and always more than happy to help in any way we can. -Christopher

I no longer work for Comcast. 

2 years ago

0

user_ca2388

Visitor

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2 Messages

2 years ago

Channels aren't showing on any device with Stream. Over 24 hours here now. Its ridiculous they can't at least post updates on the app when we login.

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