Monday, January 15th, 2024 4:44 AM

Xfinity ID not authorized

I have been locked out of my Xfinity account for 8 weeks- ever since moving to a new residence. I’ve spent countless hours on chat and via phone, as well as going to a local store. I was ready to enroll in Xfinity mobile and increase my services, but no one can seem to get me access to my Xfinity account. 

Official Solution

Official Employee


655 Messages

3 months ago

Good Evening @user_6whjc0 we're so sorry to hear about your frustrations with accessing MyAccount. Have you had an opportunity to review/research the resources here on the Forums? 


ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts


Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and we'll be happy to help.

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