U

Visitor

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1 Message

Wed, Jun 23, 2021 9:17 PM

Xfinity Beta App For Samsung - Black Screen

Hello,

We have a new Samsung TV and have been using the Xfinity Beta App and when launching the app the screen just turns black. I have reinstalled the app and the same thing still happens, I have confirmed the TV has internet access.  Can someone recommend a fix?

Responses

Official Employee

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77 Messages

1 m ago

Hi, @user_ebb904! I am sorry for the trouble with the app on your Samsung TV. We are happy to hear from you here! Have you checked to see if your TV has any updates? I recently had to update mine at home. You can check and if it does, retry the uninstall and reinstall once again.

(edited)

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