I'm having a similar issue. I used to have my connected devices and people profiles set up in the Xfinity App and suddenly my App is acting like I'm a new customer. My router it's not being showed. All my devices and profiles gone. So now I have a lot of devices locked on my Wifi that I cannot unlock because it's not showing on the app. Even the "WiFi"tab gone.
I already:
- Reset the router
- Reset my password
- logged in with different ways(phone, username email)
- Uninstall and install the Xfinity App
- Use a different phone to log in into my account
And none of the agents could solve the problem, in fact they've been very disrespectful moving me from agent to agent and even disconnecting me.
user_gv7rgc Thank you for reaching out and sharing your experience. I'm truly sorry to hear about the issues you're facing with the Xfinity App. It sounds incredibly frustrating to lose access to your connected devices and profiles, especially when you've tried multiple solutions like resetting the router, changing your password, logging in through different methods, reinstalling the app, and even using a different phone.
Our team is here for you and happy to help. Please feel free to send us your full name and complete address via our Direct Message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. 3. Click the "New message" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it. For an example of how to send us a Direct Message, check out this link. https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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XfinityOrlandoM
Official Employee
•
2.2K Messages
4 months ago
@user_s7c6bt
Thanks for reaching out to us as a customer myself I love a lot of the functions the Xfinity app have in regards to my services.
Have you tried uninstalling and reinstalling the app to see if that gives you access to all of the functions on the Xfinity app
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EG
Expert
•
111.7K Messages
4 months ago
Concern moved here to the Xfinity App help section for assistance.
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user_gv7rgc
Visitor
•
1 Message
3 months ago
I'm having a similar issue. I used to have my connected devices and people profiles set up in the Xfinity App and suddenly my App is acting like I'm a new customer. My router it's not being showed. All my devices and profiles gone. So now I have a lot of devices locked on my Wifi that I cannot unlock because it's not showing on the app. Even the "WiFi"tab gone.
I already:
- Reset the router
- Reset my password
- logged in with different ways(phone, username email)
- Uninstall and install the Xfinity App
- Use a different phone to log in into my account
And none of the agents could solve the problem, in fact they've been very disrespectful moving me from agent to agent and even disconnecting me.
1
0