U

Visitor

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1 Message

Wed, Jun 8, 2022 4:53 PM

Xfinity App

App is not working. All it does is say lets try again later.  

Official Employee

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496 Messages

2 m ago

Hey there, happy to look into this for you. What device are you trying to run the app on?

Visitor

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3 Messages

2 m ago

Same here. I’ve tried a laptop and two iPhones neither work. 

Official Employee

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641 Messages

Thank you so much for giving that a try, @AyyeLock! Are you able to sign into the site here?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

@XfinityEmilyB​  I’m having the same issue as the original poster. I spent like 2 hours with tech support and nothing. 

Official Employee

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267 Messages

Hi @user_fdfb72,

With the issues at log in, have you attempted to power cycle the modem by unplugging it for 20-30 seconds and plug the device back in? If not, would you be able to give it a quick try and let us know if that helps improve accessing the Xfinity applications? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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