Visitor
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1 Message
Xfinity app stuck in activation loop
I received a new gateway and I used the Xfinity app to activate it, but now every time I open the application the only thing I see is activate new equipment. I can click on activate or sign out. I have uninstalled and reinstalled the application. I’ve also signed out then sign back in, but nothing works. Every time I login it immediately shows the activate new equipment screen and I cannot get past it. The new gateway was activated using the Xfinity app, so I don’t know why it’s stuck in this loop and why uninstalling and reinstalling did not work.
user_64e8c0
Visitor
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1 Message
3 years ago
Similar problem. Frequently both my Xfinity account App and my Remote app- show blank screens and cycle to authorize - but go nowhere and eventually say “unable to connect to the network” - meanwhile I have tv and internet- just the apps can’t connect. Resetting the modem fixes it - but I am having to do this frequently. I have an iPhone- and this seems to have begun after a recent update to IOS 15.4
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CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @user_896719! Thank you for reaching out to our community forum regarding the trouble you're experiencing with the app. I appreciate the troubleshooting steps you've already taken. Could you please send our team a direct message with your full name and full address? We'll be happy to look into this for you.
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