Visitor
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1 Message
Xfinity App says I can’t access anything in it without being a customer, but I already am actively a customer and pay for/use the WiFi.
Self explanatory in the subject line. Very confused.
Visitor
•
1 Message
Self explanatory in the subject line. Very confused.
XfinityJeniece
Official Employee
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4.4K Messages
5 hours ago
Hey there, @KayaS, thanks for reaching out through Xfinity Forums regarding your Xfinity App account. We are happy to help with troubleshooting! Are you signed in to the Xfinity app with the same Xfinity ID that's linked to your active internet account?
If so, please try signing out of the app, clearing the app cache (or reinstalling the app), and signing back in. Also, let us know if you're able to access your account at xfinity.com using the same credentials.
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