Visitor
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3 Messages
xfinity app problems
2026-08-11. When I access my account using a browser the information displayed is what I expect and is correct. However, when I access my account using the Xfinity App on a iPad the information about my account is incorrect, even going so far as to indicate that I have no Internet connection. Since my iPad doesn’t support a cell connection the only way I can connect is thru the Internet. Is the App broken?
EG
Expert
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120K Messages
2 days ago
Concern moved here to the Xfinity App help section for assistance.
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XfinityJorge
Official Employee
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3.2K Messages
7 hours ago
Thanks for your post and for letting us know about the issues you are having with our app on your iPad. Have you attempted to uninstall and install the app again? We are here to help you through this.
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