xfinity app problems

2026-08-11.  When I access my account using a browser the information displayed is what I expect and is correct.  However, when I access my account using the Xfinity App on a iPad the information about my account is incorrect, even going so far as to indicate that I have no Internet connection.  Since my iPad doesn’t support a cell connection the only way I can connect is thru the Internet.  Is the App broken?