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user_ep90ku
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Wednesday, June 19th, 2024 2:04 AM

Xfinity app not working

Hi I’m trying to set up my home internet. The people at the store said it’d be a piece of cake. All instructions say I need the app. Every time I try to login to the app to set up the internet it tells me “login successful but you have to be a user to enjoy this service” and it tells me I’m unauthorized. How can I be logged in yet not be a user?? I just want to set up my internet, why is this not working?? There’s nothing wrong with my login clearly because I’m logged in on the website so what’s the deal

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5 months ago

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XfinityJorge

Official Employee

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1.7K Messages

5 months ago

 

user_ep90ku Greetings! Thanks for using our Forums to write us and let us know that you are having issues with the Xfinity app. We are sorry to hear about these issues as we know how useful our app is. We are happy to help and work together to get this resolved. Please send us a DM with your name and address to get started. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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