Monday, September 18th, 2023 9:35 PM

Xfinity app not working

xfinity app doesn’t work

I'm attempting to activate an Xfi modem/router at a new address.

My issue is that after logging into the Xfinity app, I receive an error message which says "Sorry, we're having some trouble" and to contact Xfinity support. At that point, I am unable to use the app at all. It just lets me sign out. This happens immediately after logging into the app.

The problem is can't get anyone in support to understand that while am activating a new modem, that is not the core issue. The core issue is that I can't login to the app (or actually - it is that once am logged in, the app throws an error).

To be clear, this isn't an issue with password. I have verified it works via the website and even reset it.

I would be able to activate the service no problem if could just use the app.

I think this may be related to me having multiple addresses on the same account. One is an older inactive address.

Official Employee


526 Messages

11 days ago

@user_c2c840 Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with the app? Please let us know if you still need assistance. 

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