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Tuesday, September 19th, 2023 12:49 AM

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Xfinity app not showing “wifi” tab

I recently had someone come out from xfinity and install my modem and after logging into the app it says I’m offline and to reset the router. I’ve tried this and says the same thing. When I go to the wifi tab it tells me the same thing. There’s no internet connected but the internet works completely fine. I’m not sure if this is the app or something wrong with my modem but if anyone knows how to fix this I’d greatly appreciate it. 

Official Employee

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1.1K Messages

9 months ago

Thank you so much for being a part of the Xfinity family and reaching out, @Kevxgmz! It sounds like some things on the account may not be synced up. I'd be happy to do an account refresh to see if that'll do the trick. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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