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user_z1m00o
1st Topic

4 Messages

Sunday, March 9th, 2025 2:16 AM

Xfinity App Not Showing Wifi Option

I had to get a new modem today and now there’s no options other than overview. any help??

Question

 • 

Updated 

4 days ago

43

5

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XfinityDilary

Official Employee

 • 

2.1K Messages

1 month ago

 

user_z1m00o Thanks for posting on our Community forums for assistance. I'm sorry to hear the modem is not working properly. We can help check the connection. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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user_z1m00o

4 Messages

I have sent a DM already after posting this 

but i just did again

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1 month ago

0

user_kkan

4 Messages

1 month ago

I’m facing same issue no one could help me for the past few days. I got so frustrated. They told me they can cancel and reactivate my account it might help but I would loose my current plan

1

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user_z1m00o

4 Messages

@user_kkan​ yup same here super frustrating 

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1 month ago

0

user_kkan

4 Messages

1 month ago

Even though I tried to pay for coming month, I still can’t see my modem

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0

user_42wpsb

4 Messages

25 days ago

Same problem! Reinstalled app 20 times, reconnected modem 20 times, logged out/in 20 times, tried to re-activate modem (2 times so far), talked to support - nothing helps!

3

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_42wpsb Hi there! We are sorry to hear that you are having issues with your Xfinity app. We underastand how important it is to have that access. Our team can help! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

0

user_42wpsb

4 Messages

@XfinityAirelle​ Hi! I opened maybe 5 tickets with xfinity support both online and on the phone - they confirmed the problem. 3 days passed - nothing changed! Still the same problem.

(edited)

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20 days ago

0

XfinityOrlandoM

Official Employee

 • 

1.9K Messages

@user_42wpsb

 

Go ahead and send me a direct message including your first and last name and address.

 

we can do a refresh on the account which is something I had done to my account because I was having the same issues and the refresh cleared that up

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

0

user_9pdjo4

6 Messages

5 days ago

I am having the same issue. Been on tech support calls all day only to be told it is escalated. How long to fix what appears to be common issue ?

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user_z1m00o

4 Messages

honestly after sometime i just ended up going to an xfinity store and they were way more helpful fixed it in less than 15 minutes and had access to everything in 24 hours 

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5 days ago

0

XfinityJosephA

Official Employee

 • 

1.7K Messages

user_9pdjo4 are you able to let us know if you have a ticket number assigned to you? You don't want to post it here, but it will be good to confirm the issue has been addressed. Resolution times can vary, but we can get updates on your ticket as needed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

0

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