Visitor
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Xfinity app not showing connected devices
The app is not showing ANY of my connected devices (ethernet or wifi), network name is Shire and I have confirmed all devices show they are connected to Shire.
I have tried restarting the gateway, gateway is XB7 revision CGM4331COM_6.7p14s1_PROD_sey, firmware CGM4331COM_6.7p14s1_PROD_sey. All of my connected devices get restarted ~weekly.
I have the app on my Samsung S23 Ultra, SM-S918U, revision 1.0, android version 14. Phone was bought and on Xfinitg Mobile, connected to my wifi network, name Shire.
Gateway IP, DNS servers, and DHCP scope on default settings.
A few areas of the app that show a way to see connected devices do not even take you to that page when tapped, including the search results in the assistant chat, the troubleshooter, the assign devices under family members, and port forwarding. The only way to get there is occasionally on the overview tab there will be a button at the top to see connected devices but that screen will not show any devices.
I have tried uninstalling and reinstalling the Xfinity app.
On the wifi tab if I go to connected to your wifi, tap on manage 1 person (I made the person as part of my troubleshooting no persons existed before that), then tap assign devices for that person it says all devices are assigned. Tapping see connected devices just takes me back to the wifi main page.
ccRuben
Retired Employee
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729 Messages
3 months ago
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