Belladea's profile

Visitor

 • 

1 Message

Saturday, June 8th, 2024 8:58 AM

Xfinity app not showing connected devices

The app is not showing ANY of my connected devices (ethernet or wifi), network name is Shire and I have confirmed all devices show they are connected to Shire.

I have tried restarting the gateway, gateway is XB7 revision CGM4331COM_6.7p14s1_PROD_sey, firmware CGM4331COM_6.7p14s1_PROD_sey. All of my connected devices get restarted ~weekly.  

I have the app on my Samsung S23 Ultra, SM-S918U, revision 1.0, android version 14. Phone was bought and on Xfinitg Mobile, connected to my wifi network, name Shire.

Gateway IP, DNS servers, and DHCP scope on default settings.

A few areas of the app that show a way to see connected devices do not even take you to that page when tapped, including the search results in the assistant chat, the troubleshooter, the assign devices under family members, and port forwarding. The only way to get there is occasionally on the overview tab there will be a button at the top to see connected devices but that screen will not show any devices.

I have tried uninstalling and reinstalling the Xfinity app.

On the wifi tab if I go to connected to your wifi, tap on manage 1 person (I made the person as part of my troubleshooting no persons existed before that), then tap assign devices for that person it says all devices are assigned. Tapping see connected devices just takes me back to the wifi main page.

Retired Employee

 • 

729 Messages

5 months ago

 

Belladea Thanks so much for taking a moment out of your day to leave a post on our community forum. We do have a portal available for our Xfinity Home Customers to use on their PC/Laptops. You can find out more here at Xfinity Home Subscriber Portal for Xfinity Internet . Please let us know if you need any further assistance we ware always happy to help. 

 

Visitor

 • 

1 Message

25 days ago

Was this ever resolved? I'm having the same issue.

Official Employee

 • 

2.4K Messages

Hey there, Hyda0528, thanks for reaching out through Xfinity Forums regarding the issues with your Xfinity App. The app is my favorite way to manage my account as it is so convenient. We want to ensure it is working for you. Have you tried any troubleshooting already like uninstalling and reinstalling the app?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

I’m having the same problem. Just installed a new modem and now can’t rebuild my network or see anything connected. This s*cks.

3 Messages

@Hyda0528​ 

as am I. I log onto my app looking for my WiFi / connecting information but it’s missing. I can’t see devices or make changes. It shows my bill though….

1 Message

7 days ago

Having the same issue! My kids Devices are paused and they can’t use them because I can’t unpause the wifi! 

Official Employee

 • 

1.4K Messages

user_cwqg3w have you tried using the Xfinity app to un-pause devices on a different device Doing this, then resetting your modem, devices, and reinstalling the app are the most common solutions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

6 days ago

Same issue here. It worked on my previous modem, but now nothing. 

Visitor

 • 

2 Messages

I finally used the admin tool to get my network up and running again. 

Official Employee

 • 

2.7K Messages

@LloydP I'm happy to hear that you were able to get your network up and running with the admin tool. Are you able to share some of the steps you took to help other users who may be experiencing the same issues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

5 days ago

In my humble opinion- this seems to be a large scale issue that I hope Xfinity will resolve soon. As a collective, we pay for services to be rendered in a timely manor. If they are not, I recommend Xfinity to recompense for lost time, and inability to use the services that are being paid. 
Respectfully,

Tired of Not Getting What I For Via Corporate Greed. 
🤓

forum icon

New to the Community?

Start Here