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user_jiing3
1st Topic

1 Message

Friday, November 1st, 2024 1:43 AM

Xfinity app not showing all my tabs

I am having the same issue - only Overview and Accounts are showing at the bottom of the Xfi app. I am connected to the internet on the network I had set up previously.

I went to follow the Private Message solution provided here by XfinityEVA but there is no Chat Square at the top right of this screen, so no ability to send a PM. Only the Notification Bell and a User button that offers no PM options. 

I uninstalled the Xfinity app, restarted my phone, and re-installed the Xfinity app but still the same, missing Wifi and Security tabs (I had them a week ago). I have NOT updated my router recently - these tabs just disappeared out of the blue.

Please help!

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1 day ago

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user_pmt478

1 Message

13 days ago

Having the same issue and I did not move, change address, or have a secondary account. 

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user_fml38k

1 Message

Same here. Called customer service and they didn’t fix the issue…..

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11 days ago

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XfinityJamesC

Official Employee

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1.7K Messages

Greetings, @user_pmt478! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity app, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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XfinityMartyR

Official Employee

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1.5K Messages

 

user_fml38k Can you please elaborate on what is missing for you in the Xfinity app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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XfinityThomasA

Official Employee

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1.7K Messages

11 days ago

 

user_jiing3 - Thank you for joining the Xfinity Forums community and for your detailed post. We appricate you sharing the steps you've taken as well. Let's take a deeper dive and troubleshoot this issue together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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Mcflytechsupport

3 Messages

7 days ago

I also have this issue

1

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XfinityDena

Official Employee

 • 

2.5K Messages

@Mcflytechsupport Let's take a deeper dive and troubleshoot this issue together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

5 days ago

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user_3y8cf8

2 Messages

3 days ago

I am having the same problem, and have now spent over 4 hours on the phone with Xfinity, had a 5 hours service call, gone to the Xfinity store, upgraded the software on my phone, uninstalled the Xfinity app, reinstalled it, been told the problem is not possible, been told I don't know what I am talking about, and am now waiting for the 5th "support" call in 28 hours. I am so frustrated, cannot use my computer anywhere except in front of the Gateway because I get no signal in other parts of the house, can't activate the pods because the Xfinity app keeps reverting to the home page, and I am about 5 minutes away from cancelling all my Xfinity service. I have been a customer for 28 years.

3

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Mcflytechsupport

3 Messages

tell them you want to be transferred to customer retention department and demand credit for the beginning of the problem up until now because you are paying for a service and not able to use it since xfinity requires everything to be done via the app and its broken. Really give them an ear full and lay into them hard, don't say curse words but really express how frustrating it is over and over and over.

(edited)

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3 days ago

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user_3y8cf8

2 Messages

If I could get someone to talk on the phone, I would do that. 

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3 days ago

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XfinityArmand

Official Employee

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1.8K Messages

Hello there @user_3y8cf8!  Thank you so much for taking the time to reach out to Xfinity Support!  We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service.  Can you tell me what specific issues you are currently having with the app?  We definitely want to make sure this is taken care of. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

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