1 Message
Xfinity app not showing all my tabs
I am having the same issue - only Overview and Accounts are showing at the bottom of the Xfi app. I am connected to the internet on the network I had set up previously.
I went to follow the Private Message solution provided here by XfinityEVA but there is no Chat Square at the top right of this screen, so no ability to send a PM. Only the Notification Bell and a User button that offers no PM options.
I uninstalled the Xfinity app, restarted my phone, and re-installed the Xfinity app but still the same, missing Wifi and Security tabs (I had them a week ago). I have NOT updated my router recently - these tabs just disappeared out of the blue.
Please help!
user_pmt478
1 Message
21 days ago
Having the same issue and I did not move, change address, or have a secondary account.
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XfinityThomasA
Official Employee
•
1.7K Messages
19 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Mcflytechsupport
3 Messages
14 days ago
I also have this issue
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user_3y8cf8
2 Messages
11 days ago
I am having the same problem, and have now spent over 4 hours on the phone with Xfinity, had a 5 hours service call, gone to the Xfinity store, upgraded the software on my phone, uninstalled the Xfinity app, reinstalled it, been told the problem is not possible, been told I don't know what I am talking about, and am now waiting for the 5th "support" call in 28 hours. I am so frustrated, cannot use my computer anywhere except in front of the Gateway because I get no signal in other parts of the house, can't activate the pods because the Xfinity app keeps reverting to the home page, and I am about 5 minutes away from cancelling all my Xfinity service. I have been a customer for 28 years.
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