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Saturday, November 9th, 2024 1:34 AM

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Xfinity app missing WiFi tab

I had a technician visit today (great guy, genuinely concerned and helpful) and in the process he replaced my gateway. After that, the WiFi and Services tabs no longer show up in my Xfinity app. I tried activating the new gateway after he left, and that was reported as successful, but those tabs still don’t show in my app. All I see are Overview and Account. Please help!

Problem Solver

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627 Messages

3 months ago

Try deleting the app, then power off, wait a few minutes then power on and re-install. Good luck!

4 Messages

Thanks for the suggestion. I tried it but it didn’t change anything. 

Official Employee

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1.6K Messages

 

user_rloa91 This was a reported known issue that appears to be resolved. Are you able to use the Wi-Fi Tab now? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

Yes, it started working again. I don’t know why, but I’m glad it did. 

Official Employee

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2.1K Messages

 

user_rloa91, I'm just glad to hear its working. This is something our backend engineer team was able to address. Have a great rest of your weekend and enjoy the app. Nothing gives you the control over your account and network quite like it lol. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

22 days ago

How was this resolved? I am currently having the same issue. 

4 Messages

No idea how it was resolved. Just started working again later. 

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