U

Visitor

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1 Message

Sat, Jun 25, 2022 12:15 PM

Xfinity app keeps me in login loop! Help!!!

I've been trying to setup my internet services with Comcast Xfinity and it says I need to sign in to the app, but whenever I login with my credentials it keeps pointing me back to the login screen...

Tried deleting the app and reinstalling with no success.

Official Employee

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585 Messages

2 m ago

Hi there @user_c5e125!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and happy to assist in any way that we can today.  No worries!  You have reached out to the right team, and we are going to get you squared away.

 

Can you tell me if you have been able to delete and redownload the app from your device?  That way you can ensure that you are using the most up to date version of the app.

Visitor

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5 Messages

2 m ago

I deleted app and shortcuts from phone.  But now I go to app folder and I see the short cuts I need, but can not down load.  Only logs me in through search on app folder?

Warlord 451

Visitor

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5 Messages

2 m ago

It was a mess yesterday for myself and wife's phone.  Wife's phone finally worked correctly.  Mine still fails to bring into screen for easy access.

Visitor

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2 Messages

2 m ago

I have had same problems ,I have done anything I could but no success

Visitor

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2 Messages

2 m ago

I have had same problems,I have done anything I could but no success?Help!!!!

Official Employee

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287 Messages

We'd be happy to help with any troubles being experienced upon logging into our Xfinity application! To confirm, are there any particular error messages received?
I know you'd mentioned having done anything you could think of for troubleshooting. Can you please tell us what steps you have taken, so that we don't have you repeating anything you may have already tried?
We most certainly understand the importance of needing to have access to the application so that you can manage the account and view information that may be pertinent! Rest assured, you've come to the right place. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

2 m ago

It is impossible to download the Xfinity app and other components similar to it. Everything logs in through the login screen online and put me in the loop

Visitor

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5 Messages

2 m ago

Xfinity, Xfinity My Account, Xfinity WiFi Hotspots, Xfinity Mobile, & Mail all are logged in.  But do not download their specific software.  I have to open App catalog and select OPEN.  GET is not an option on Xfinity Home?

It seems you would have the ability to duplicate this error.  Instead of asking me to repeat myself.

I'm tired of phone support trying to reboot my modem?

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