U

Visitor

 • 

1 Message

Monday, December 19th, 2022 5:42 PM

Closed

Xfinity App Issue

I need advanced help as per this thread https://forums.xfinity.com/conversations/xfinity-app/xfinity-app-does-not-show-gateway-device-despite-active-internet-connection/62fdcffae951e801ff095385

I see no devices or any option to activate equipment in my app. I have my own modem and should be able to activate via the app but all device settings are missing. I don’t even see the xfinity modem I’m using.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

3.3K Messages

2 years ago

Hello and thank you for reaching out here on our Xfinity Forums. I'm truly sorry to hear that you are having difficulties in activating your equipment. If you still need assistance please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

forum icon

New to the Community?

Start Here