1 Message

Monday, December 19th, 2022 5:42 PM

Xfinity App Issue

​I need advanced help as per this thread ​​https://forums.xfinity.com/conversations/xfinity-app/xfinity-app-does-not-show-gateway-device-despite-active-internet-connection/62fdcffae951e801ff095385​

​I see no devices or any option to activate equipment in my app. I have my own modem and should be able to activate via the app but all device settings are missing. I don’t even see the xfinity modem I’m using.​

Official Employee


1.5K Messages

3 months ago

Hello and thank you for reaching out here on our Xfinity Forums. I'm truly sorry to hear that you are having difficulties in activating your equipment. If you still need assistance please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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