Visitor
•
1 Message
Xfinity App Issue
I need advanced help as per this thread https://forums.xfinity.com/conversations/xfinity-app/xfinity-app-does-not-show-gateway-device-despite-active-internet-connection/62fdcffae951e801ff095385
I see no devices or any option to activate equipment in my app. I have my own modem and should be able to activate via the app but all device settings are missing. I don’t even see the xfinity modem I’m using.
XfinityBillie
Official Employee
•
3.3K Messages
2 years ago
Hello and thank you for reaching out here on our Xfinity Forums. I'm truly sorry to hear that you are having difficulties in activating your equipment. If you still need assistance please send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0