Visitor

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3 Messages

Tuesday, July 22nd, 2025

Xfinity App for Iphone

July 2025 - I cannot install the latest version of the Xfinity App on my Iphone 8 Plus.  I am running the latest version of IOS for my Iphone, version 16.7.10.  My current Xfinity app requires an upgrade to execute but I cannot perform the upgrade.  I need to set up port forwarding.  How can I do it without the Xfinity app?  When I login to my gateway, the instructions point me to the Xfinity App.  This continues to be extremely frustrating.

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Visitor

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1 Message

5 days ago

I am having same problem!

Official Employee

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3.5K Messages

 

DJGolfer Can you clarify your concern for us and the troubleshooting steps you have taken? The more detail the better!

 

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Official Employee

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3.3K Messages

3 days ago

Hey there, @user_pe3z7u, thanks for reaching out through Xfinity Forums regarding your Xfinity App for port forwarding. Have you tried using the Xfinity website to see if you are able to complete the request through our website instead?

Visitor

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3 Messages

Thank you for your response. I could it find it on the Xfinity website.  Please provide the link or URL.

Official Employee

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1.7K Messages

@user_pe3z7u This is a great question. You will need to set this up in the Admin tool. I have a link from our amazing help and support page where you can search for tips and help articles about your services. https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway

Please let us know if this works for you. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

I have a Xfinity Gateway w part number TG02DCW4482CT.  I see the message below when trying to set up port forwarding.

"Managing your home network settings is now easier than ever.
Please download the Xfinity xFi app to set up port forwards, among many other features and settings."

The Xfinity web site states:

"Set up port forwarding with the Admin Tool (Xfinity Gateway)

Customers with xFi Gateways can only set up and adjust Port Forwarding settings using the Xfinity app. However, if you have an Xfinity Gateway, you can continue to set up and adjust Port Forwarding settings through the Gateway's Admin Tool (http://10.0.0.1)."

Your guidance wasn't very helpful.  I am trying to set up port forwarding without using the App.  The Xfinity website did provide that capability previously but it was removed over a year ago (I beleive).  PLEASE BRING THAT CAPABILITY BACK TO THE XFINITY WEBSITE. Or upgrade my equipment to a Xfinity Gateway (without additional monthly charges).

Thank you

Official Employee

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1.7K Messages

@user_pe3z7u I will share your feedback about the XFINITY website. For now the options are using the XFINITY App with a compatible device using the Admin Tool. There are steps in that link for using the Admin Tool were those steps unsuccessful when you tried?

 

 

Which steps did you get stuck at?

 

Set up port forwarding with the Admin Tool (Xfinity Gateway)
Customers with xFi Gateways can only set up and adjust Port Forwarding settings using the Xfinity app. However, if you have an Xfinity Gateway, you can continue to set up and adjust Port Forwarding settings through the Gateway's Admin Tool (http://10.0.0.1).

Follow these steps:

Go to http://10.0.0.1 using a device that is connected to your network.
Log in to the Admin Tool:
Username: admin
Password: password
Note: You will be prompted to change your password the first time you access.
Please change the password and if required login to the admin tool with the new password.
Select the Advanced menu in the left pane, then click Port Forwarding.
Select Enable. The button will turn green.
Click +ADD SERVICE in the Port Forwarding box. The Add Service page will appear.
Select the appropriate option (FTP, AIM, HTTP, PPTP), from the Common Service drop-down menu.
Selecting one of these options will automatically populate the start and end ports below the Common Service field.
For a service not listed, select Other and type Service Name in the field.
The start and end ports will populate only if you selected one of the four Common Services.
If not, enter the port numbers that are required for the game or service for which you want to add the port forwarding rule.
Select the Service Type. The Service Type is the protocol used for sending data over the Internet.
The default is TCP/UDP.
Click CONNECTED DEVICE to select the device on your network and populate these fields for the IPv4 Address or IPv6 Address fields.
If the CONNECTED DEVICE button doesn't appear on the page:
Open a new browser window, follow Steps one and two from above, and go to Connected Devices > Devices.
Click the name of the device for which you want to add the port forwarding rule under Online Devices' Host Name.
Highlight and copy the IP address.
Return to the previous browser window and paste the IP address.
Click Save.
You have created a port forwarding rule on your home network, but before you log out of the Admin Tool, take note of your WAN IP address under Gateway > Connection > XFINITY Network menu in the left pane.
You'll need this information to begin using the game or service

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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